EU solidarity with Ukraine

Renseignements sur l'appel d'offres

Intitulé:
IT Infrastructure services
Pouvoir adjudicateur:
European Centre for Disease Prevention and Control (ECDC)
Date de publication sur TED:
20/12/2017
Date limite pour la réception des offres:
28/02/2018
Statut:
Fermé
Statut
26/01/2018
01/02/2018
English (en)
Détails de la question
KPIs
With reference to section “8.List of Key Performance Indicators” of “EN-Technical Annex 4 Draft SLA” the KPI with Code/Identifier “GO-03” mentions “ECDC Satisfaction Scores by the process and contractor managers listed in tender specifications 2.5.1.” However, the section 2.5.1 is missing. Could you please clarify which section are you referring to?
01/02/2018
You are right that the reference is wrong, as the list of contract managers is now in the document “EN-Technical Annex 4 Draft SLA” under chapter 3 “Interfaces, roles and responsibilities” So from these contract managers a monthly simple satisfaction feedback need to be collected.