Renseignements sur l'appel d'offres

Intitulé:
Provision of Maintenance and Development Services for the Websites of the Agency...
Pouvoir adjudicateur:
Agency for the Cooperation of Energy Regulators (ACER)
Date de publication sur TED:
27/10/2018
Date limite pour la réception des offres:
05/12/2018
Statut:
Fermé
Statut
27/11/2018
30/11/2018
English (en)
Détails de la question
Reaction times for resolving an issue
The Agency has specified reaction times under the chapter “4.1.4. Maintenance of existing applications and systems” as 8 hours, 48 hours and 5 days. Do we understand correctly, that these times are for resolving an issue? If yes, please specify also response times of the contractor for any of these issues. If not, please specify time for resolving all of the 3 types of issues.
30/11/2018
The technical maintenance reaction times in point “4.1.4. Maintenance of existing applications and systems" of Annex I – Tender specifications refer to the time to resolve an issue. In all three cases, the response time shall be maximum two (2) hours from the first contact of the Agency via e-mail and/or by phone.