Renseignements sur l'appel d'offres

Intitulé:
Cleaning, Waste Management and other Related Services
Pouvoir adjudicateur:
European Medicines Agency (EMA)
Date de publication sur TED:
18/07/2019
Date limite pour la réception des offres:
03/09/2019
Statut:
Fermé
Statut
05/08/2019
07/08/2019
English (en)
Détails de la question
Annex XVI Draft SLA
Operational compliance & risk - KPI contract Can you please confirm that the penalty does not apply in the following situation: a credit note will be made for any hours not provided AND the agreed quality is met.
07/08/2019
Penalties shall be applied in line with the output measure “all contracted hours provided during the period” according to the KPI “contract” listed in the SLA.