EU solidarity with Ukraine

Renseignements sur l'appel d'offres

Intitulé:
ISDLS2 — External Service Provision for Development, Maintenance and Consultancy...
Pouvoir adjudicateur:
European External Action Service (EEAS)
Date de publication sur TED:
19/09/2019
Date limite pour la réception des offres:
04/11/2019
Statut:
Fermé
Statut
16/10/2019
17/10/2019
English (en)
Détails de la question
Technical tenders - award sub-criterion 2.1
In technical tender award sub-criterion 2.1 you mention "processes, interfaces, responsibilities, structure…)" Please can you define what processes are you talking about? Please can you define interfaces? Interfaces within our organisation? Interfaces with EEAS? Interfaces with third parties? In the case interfaces concern our interface with EEAS, how is this different to sub-criterion 2.5 which addresses communication aspects?
17/10/2019
Processes is a generic term referring here to the manner in which the work/activities/information/knowledge … are organized and coordinated to provide the service. It is up to the tenderer to specify the processes "to ensure the performance of the framework contract and specific contracts". Interfaces is a generic term for the interrelations between the different entities involved in the provision of services (including contractor, EEAS, third parties). Question 2.5 focuses on aspects of the communication process with EEAS.