Ajánlati felhívás részletei
Státusz
A benyújtás dátuma
02/02/2018
Válasz dátuma
05/02/2018
Nyelv
Státusz
Megválaszolva
Kérdés részletei
Tárgy
Training
Kérdés
With reference to section “2.2.4.1 Frontoffice incl. Service desk and Audio Visual” of the Tender Specifications, it is stated that “The provider will be in charge of maintaining the Service desk tool and management suite. For new consultants and IT induction training should be done.” Please, let us know if we have to train also ECDC staff.
Válasz
05/02/2018
All existing ECDC staff is well trained in the usage of the tool. ECDC IT infrastructure has a low turnover of staff, but in the seldom and unlikely case of a new staff member joining, a training might be required.