EU solidarity with Ukraine

Gegevens van de oproep tot inschrijving

Titel:
IT Infrastructure services
Aanbestedende dienst:
European Centre for Disease Prevention and Control (ECDC)
Publicatiedatum op TED:
20/12/2017
Termijn voor de ontvangst van inschrijvingen:
28/02/2018
Status:
Afgesloten
Status
08/02/2018
15/02/2018
English (en)
Gegevens van de vraag
Annual workload
Can you provide any rough estimation of the expected estimated annual workload? Can you provide us with historical data on the average resolution time for tickets in the 1st and 2nd/3rd levels?
15/02/2018
ECDC will not give additional information on addition to 2.2.3.3 on the number of changes to handle, the work description in 2.2.4.1 and 2.2.4.2 on the work including the incident and requests number and the work estimates in 2.2.5.5. The average resolution times is varying over the period, so the average will not give any valuable information.