EU solidarity with Ukraine

Gegevens van de oproep tot inschrijving

Titel:
IT Infrastructure services
Aanbestedende dienst:
European Centre for Disease Prevention and Control (ECDC)
Publicatiedatum op TED:
20/12/2017
Termijn voor de ontvangst van inschrijvingen:
28/02/2018
Status:
Afgesloten
Status
13/02/2018
13/02/2018
English (en)
Gegevens van de vraag
KPIs defined in EN-Technical Annex 4 Draft SLA
Are all the KPIs described in Chapter 8 measurable with existing ITSM tools?
13/02/2018
Many KPIs, especially in the area of incident and request management, can be measured with the ITSM. Some measurements need to be done with different tools e.g. the system availability BO05-09 is measured with SCOM and the target for call answering IN-01 will need to be measured with the supplier telephone system.