EU solidarity with Ukraine

Szczegóły ogłoszenia o przetargu

Tytuł:
Support services for the Scaling up of the Digital Skills and Jobs Coalition and...
Instytucja zamawiająca:
European Commission, DG for Communications Networks, Content and Technology (CON...
Data publikacji w witrynie TED:
24/10/2018
Termin nadsyłania ofert:
14/12/2018
Status:
Zamknięte
Status
21/11/2018
23/11/2018
English (en)
Szczegóły pytania
With reference of Task 1 concerning the “Scaling up the Digital Skills and Jobs Coalition” specifically point 6 “Support in monitoring the implementation of the Digital Opportunity Traineeships initiative”
We kindly request additional clarification on the scope of work of the help-desk. Are the expectations that the contractor is the first point of contact to answer any information requests directly (e.g. via email), or that the role would be more of a supporting function (i.e. drafting of FAQs, user support through informative online content) ?
23/11/2018
The contractor will not be the first point of contact for students, but will have an active supporting function to the Commission in treating simple answers, including drafting FAQs and responding to stakeholders (i.e. enterprises or research centres among others). The response would be however sent by the Commission services (including via e-mail).