EU solidarity with Ukraine

Informações relativas ao concurso

Título:
ISDLS2 — External Service Provision for Development, Maintenance and Consultancy...
Entidade adjudicante:
European External Action Service (EEAS)
Data de publicação na TED:
19/09/2019
Prazo para a receção de propostas:
04/11/2019
Estado:
Encerrado
Estado
16/10/2019
17/10/2019
English (en)
Informações relativas à questão
Technical tenders - award sub-criterion 2.1
In technical tender award sub-criterion 2.1 you mention "processes, interfaces, responsibilities, structure…)" Please can you define what processes are you talking about? Please can you define interfaces? Interfaces within our organisation? Interfaces with EEAS? Interfaces with third parties? In the case interfaces concern our interface with EEAS, how is this different to sub-criterion 2.5 which addresses communication aspects?
17/10/2019
Processes is a generic term referring here to the manner in which the work/activities/information/knowledge … are organized and coordinated to provide the service. It is up to the tenderer to specify the processes "to ensure the performance of the framework contract and specific contracts". Interfaces is a generic term for the interrelations between the different entities involved in the provision of services (including contractor, EEAS, third parties). Question 2.5 focuses on aspects of the communication process with EEAS.