Detalii licitaţie
Status
Data trimiterii
26/01/2018
Data răspunsului
01/02/2018
Limbă
Status
Răspuns primit
Detalii întrebare
Subiect
KPIs
Întrebare
With reference to section “8.List of Key Performance Indicators” of “EN-Technical Annex 4 Draft SLA” the KPI with Code/Identifier “GO-03” mentions “ECDC Satisfaction Scores by the process and contractor managers listed in tender specifications 2.5.1.” However, the section 2.5.1 is missing. Could you please clarify which section are you referring to?
Răspuns
01/02/2018
You are right that the reference is wrong, as the list of contract managers is now in the document “EN-Technical Annex 4 Draft SLA” under chapter 3 “Interfaces, roles and responsibilities” So from these contract managers a monthly simple satisfaction feedback need to be collected.