EU solidarity with Ukraine

Podrobnosti javnega razpisa

Naslov:
IT Infrastructure services
Naročnik:
European Centre for Disease Prevention and Control (ECDC)
Datum objave v TED:
20/12/2017
Rok za prejem ponudb:
28/02/2018
Status:
Zaprto
Status
08/02/2018
15/02/2018
English (en)
Podrobnosti o vprašanju
Annual workload
Can you provide any rough estimation of the expected estimated annual workload? Can you provide us with historical data on the average resolution time for tickets in the 1st and 2nd/3rd levels?
15/02/2018
ECDC will not give additional information on addition to 2.2.3.3 on the number of changes to handle, the work description in 2.2.4.1 and 2.2.4.2 on the work including the incident and requests number and the work estimates in 2.2.5.5. The average resolution times is varying over the period, so the average will not give any valuable information.