Uppgifter om anbudsinfordringar
Status
Inlämningsdatum
16/01/2018
Svarsdatum
18/01/2018
Språk
Status
Besvarade
Uppgifter om fråga
Ämne
SLA system
Fråga
According to the Tender Technical Specifications: “EFSA may terminate the framework contract if: the number of incidents reported by EFSA in written procedure (registered letter) during contract implementation exceeds five over the whole period […]”. Moreover, the Penalty Scheme set in the Service Level Agreement states that deviance from SLA 01, 03, 04 and 06 will be penalised with a “Written acknowledgement of deviation by the Agency” (see Tender Specifications, page 21). We understand that a “written acknowledgement” must be considered as an incident that may, if repeated five times over the whole period of the framework contract, lead EFSA to terminate the framework contract. Could you confirm that our understanding is correct?
Svar
18/01/2018
Yes, your understanding is correct.