EU solidarity with Ukraine

Call for tenders' details

Title:
Multiple framework contract with reopening of competition for the provision of S...
Contracting authority:
European Border and Coast Guard Agency (Frontex)
TED publication date:
30/04/2016
Time limit for receipt of tenders:
06/06/2016
Status:
Closed
Status
13/05/2016
23/05/2016
English (en)
Question details
Support Team
How Big is a Support team?
23/05/2016
Currently Frontex does not dedicate any team to merely SharePoint support. There is a 1st line support team which serves all helpdesk tickets regardless the system and 2nd line team dedicated to specific types of solutions. Currently the SharePoint related tickets are distributed in 2nd line support to 2 Frontex staff members and 2 contractors.