Call for tenders' details
Status
Submission date
17/06/2016
Answer date
21/06/2016
Language
Status
Answered
Question details
Subject
Maintenance Services
Question
With reference to Annexes • AnnexVIa_6_PlanDD- JIRA tickets • AnnexVI_b_9_PLANJO - JIRA tickets • Annex_VI_c_8-PLANPUBLI - JIRA Tickets Could you please clarify the following? 1. We understand that the effort presented in these excel sheets is measured in man-days? Could you please confirm or clarify? 2. We also understand that the maintenance services in these excel sheets are included under category “Bug” or “Assistance”, while “Improvements” and “New Features” fall under the evolution services. Could you please confirm or clarify? 3. Since several bugs / assistance requests do not include an effort, could you please provide us with an average effort consumed for the maintenance services during the previous 4 years of the contract per application?
Answer
21/06/2016
1. Your understanding is correct. 2. Your understanding is correct. 3. What is mentioned in the table without effort represents bugs fixed under the warranty of the application, for which we therefore cannot provide the requested average effort.