EU solidarity with Ukraine

Call for tenders' details

Title:
Provision of travel agency services, meeting attendance registration and booking...
Contracting authority:
European Food Safety Authority (EFSA)
TED publication date:
25/07/2017
Time limit for receipt of tenders:
13/10/2017
Status:
Closed
Status
31/08/2017
06/09/2017
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Question details
Travel risk consultation (p12. Tender specifications)
It is possible to have more information on Travel risk consultation (p12. Tender specifications)? According to section 1.4.1.3, "Travel assistance" must be provided in accordance with SLA 8 related to the 24/7 service. However, we noticed that the time to process travel risk consultation is expressed in working days. Is it correct that this last service should not necessarily be covered by the 24/7 service?
06/09/2017
The sentence “Travel assistance must be provided in accordance with SLA 8” on page 12 of the tender specifications only applies to Prompt Travel Assistance service as described in section 1.4.1.3. SLA 8 does not apply to Travel Risks Consultation, which is a service which can only be requested by EFSA and the successful tenderer would be required to reply to such requests within 2 working days for urgent requests and 5 working days for non-urgent matters.