EU solidarity with Ukraine

Call for tenders' details

Title:
General helpdesk services.
Contracting authority:
European Court of Auditors (ECA)
TED publication date:
25/11/2017
Time limit for receipt of tenders:
19/01/2018
Status:
Closed
Status
05/01/2018
05/01/2018
English (en)
Question details
Annex 2 - Tender Specifications
Can you please confirm that 'face-to-face' contacts, automatically generated "user calls" are new elements not currently existing in the running contract?
05/01/2018
Face-to-face contacts have been part of the running contract since its beginning, albeit not in the form of a specific “reception desk”. The same is true for automatically generated “user calls”, for example through the eForm system for requests of IT assets requiring hierarchical validation.