Call for tenders' details

Title:
Event/meeting management and promotion services.
Contracting authority:
European Food Safety Authority (EFSA)
TED publication date:
24/11/2017
Time limit for receipt of tenders:
22/02/2018
Status:
Closed
Status
16/01/2018
18/01/2018
français (fr)
Answered
Question details
SLA system
According to the Tender Technical Specifications: “EFSA may terminate the framework contract if: the number of incidents reported by EFSA in written procedure (registered letter) during contract implementation exceeds five over the whole period […]”. Moreover, the Penalty Scheme set in the Service Level Agreement states that deviance from SLA 01, 03, 04 and 06 will be penalised with a “Written acknowledgement of deviation by the Agency” (see Tender Specifications, page 21). We understand that a “written acknowledgement” must be considered as an incident that may, if repeated five times over the whole period of the framework contract, lead EFSA to terminate the framework contract. Could you confirm that our understanding is correct?
18/01/2018
Yes, your understanding is correct.