EU solidarity with Ukraine

Call for tenders' details

Title:
IT Infrastructure services
Contracting authority:
European Centre for Disease Prevention and Control (ECDC)
TED publication date:
20/12/2017
Time limit for receipt of tenders:
28/02/2018
Status:
Closed
Status
26/01/2018
01/02/2018
English (en)
Question details
KPIs
With reference to section “8.List of Key Performance Indicators” of “EN-Technical Annex 4 Draft SLA” the KPI with Code/Identifier “GO-03” mentions “ECDC Satisfaction Scores by the process and contractor managers listed in tender specifications 2.5.1.” However, the section 2.5.1 is missing. Could you please clarify which section are you referring to?
01/02/2018
You are right that the reference is wrong, as the list of contract managers is now in the document “EN-Technical Annex 4 Draft SLA” under chapter 3 “Interfaces, roles and responsibilities” So from these contract managers a monthly simple satisfaction feedback need to be collected.