Call for tenders' details

Title:
Location d'un automate capable d'effectuer des tests de chimie, immunologiques e...
Contracting authority:
European Commission, DG Human Resources and Security (HR)
TED publication date:
01/02/2018
Time limit for receipt of tenders:
05/03/2018
Status:
Closed
Status
05/02/2018
08/02/2018
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Question details
Hotline service (point I.6.1 of the tender specifications)
With reference to point I.6.1 of the tender specifications, the corrective maintenance consists of "a hotline service during working days; the response time for action by the technical service of six working hours will start to run once the freephone hotline number supplied by the contractor has been called". Is it possible to propose a toll phone number as a hotline service instead of a freephone number?
08/02/2018
Please note that "freephone number" or "hotline" service should be understood as a telephone line dedicated for the corrective maintenance. The telephone charges linked to this number cannot exceed the usual telephone costs. It is strictly forbidden for this hotline service to be a premium-rate telephone number.