Call for tenders' details

Title:
IT Infrastructure services
Contracting authority:
European Centre for Disease Prevention and Control (ECDC)
TED publication date:
20/12/2017
Time limit for receipt of tenders:
28/02/2018
Status:
Closed
Status
15/02/2018
19/02/2018
English (en)
Question details
Support system.
Does ECDC allow Contractor to use it own ITIL support management system ? The support system to comply with some KPI require report in a ITIL support system. if contractor is not allowed to use it own ITIL support system will ECDC create the the report in IVANTI or should the contractor in the takeover phase count for the learning of the management of the IVANTI system or can it be migrated to other?
19/02/2018
Please read on page 15 under 2.2.2.4: “The contractor will be responsible to maintain and update the system, create, run or update the necessary reports, adjust the process implementation when necessary.” For business continuity ECDC would like to use its own Service management tool. A migration to another tool is theoretically possible, but given that we already several processes in the service desk tool implemented, a migration would create additional costs.