Call for tenders' details

Title:
Monitoring Digital Transformation and Key Enabling Technologies
Contracting authority:
Executive Agency for Small and Medium Sized Enterprises (EASME)
TED publication date:
23/03/2018
Time limit for receipt of tenders:
04/05/2018
Status:
Closed
Status
09/04/2018
18/04/2018
English (en)
Question details
Work Package 2 - Updating of databases Task 2.8: Management and further development of KETs Observatory, mapping of KETs Technology Centres and DTM web tools
Page 20 of ToR states: “The Contractor is expected to regularly report user improvement suggestions.” Which is the timing expected for the reporting on these suggestions?
18/04/2018
The timing shall depend on the type of suggestions. In case a user notifies the website of a serious error, inconsistency in the indicators, etc., EASME shall be notified as soon as possible. If the suggestion is more about user improvement, nice-to-have features, etc., the contractor shall notify EASME within the scope of the monthly progress reports. In both cases, the contractor shall acknowledge the receipt of the suggestion from the user and ensure them that their suggestion will be taken into consideration / the issue they highlighted will be dealt with.