Call for tenders' details

Title:
Telephony Communications Services
Contracting authority:
European Union Intellectual Property Office (EUIPO)
TED publication date:
02/06/2018
Time limit for receipt of tenders:
17/07/2018
Status:
Closed
Status
11/06/2018
15/06/2018
español (es) English (en)
Question details
Different technical questions (I)
- Generic questions: 1. Confirm the obligation to answer to complete lots without excluding any country or agency. Can we present a tender for only a subset of agencies and/or countries? Can we present a tender for a subset of items in the services catalog? 2. How will the invoicing be: locally in the country or in an international framework 3. What happens if, for whatever reason, being the successful tenderer, we cannot give an answer to one agency? Will you exclude us as successful tenderer for the whole procedure? 4. Do you request local physical commercial attention per country (where the main seat of an agency is)? 5. Do you request local physical after sales attention ¿Se requiere atención presencial postventa local per country (where the main seat of an agency is)? 6. a) after reading the documents, voice, data and video traffic limits do not appear b) also the possibility of excluding EUIPO from the regulatory mechanisms established for the abuse in the event of european roaming is offered. c) In case of presentation of a tender, how can the tenderer be protected from possible abuses in the use of the means of transport of calls and data by the agencies themselves or in cases of secutiry breaches or by fraud of third parties that could make use of the services provided? d) Is there or will there be any mechanism that allows the limitation of disproportionate use of services?
15/06/2018
1. When applying for any lot, the tenderers must present an offer that: • that includes all services requested in this lot, and • that will cover all participating agencies for this lot. 2. The contractor will invoice separately each agency according to the agency´s modality. For instance, EUIPO may use services in Spain, Belgium and Luxembourg. The contractor will send only one invoice to EUIPO headquarters in Alicante, Spain 3. The tenderers have to provide offers that must cover all participating agencies’ requirements as expressed in the tender specifications, as a whole otherwise that tender will be rejected. Please also refer to General terms and conditions, article 19.1 (c) in this respect. 4. Local commercial customer service is not required in each place where an agency has its seat. 5. Local after sales service is not required in each place where an agency has its seat. But, please take into account that, for lot A, the tenderer is required to provide the service of local help desk upon request of any agency (see Annex II – technical specifications, point 4.1.3.3). 6. a) Each profile of lot A defines an amount of data available (see Annex II – technical specifications, point 4.1.1.3). b) See Annex II – technical specifications, point 4.1.1.2. c) The tenderer may propose any technical solution to monitor such cases and inform the relevant agencies. d) The appropriate usage of service is defined by the profiles (See Annex II – technical specifications, point 4.1.1.1 and 4.1.1.3).