Call for tenders' details

Title:
Telephony Communications Services
Contracting authority:
European Union Intellectual Property Office (EUIPO)
TED publication date:
02/06/2018
Time limit for receipt of tenders:
17/07/2018
Status:
Closed
Status
11/06/2018
14/06/2018
español (es) English (en)
Question details
Different technical questions (III)
- About lot B: o What is required about call centers that are now in cloud mode with a third party? We need more details about what is now in the cloud because, even if point 5.1.2 requires on premise maintenance, it doesn't mention anything about configuration if only on premises or also in the cloud. Moreover it is indicated that call centers do exist but the current configuration is not detailed, which is needed for evaluating the scope. o Maintenance of current local numbering is required (portability) ? Please confirm as at point 5.2.3 is is already mentioned that the numbering must be maintained. 5.1.2. Maintenance of the PABXs and terminal devices o Could you explain the concept of Any kind of communication switch or server actually used for fixed telephony? o Electronic LAN is included for telephony or is it out of scope? o As the information given in Annex A is not sufficient for the correct evaluation of the maintenance services and necessary updates, could you give a list of hardware and software to be maintained including, product code, software versions, firmware of the elements, together with the localisation where they are available, the current maintenance responsible and the support level in force? o Or, could you give a contact person and exact localisations of the equipments, of the current maintenance provider for accessing the current configuration of the servers with the aim to extract the necessary data for evaluating the maintenance services? o In case an equipment does not have support for updates because it is obsolete, does EUIPO have any alternative request or may we propose other solutions as far as the users have a similar service?
14/06/2018
. Lot B requires services to manage call centres (PABX) on premises only. Management of call centres (PABX) in the cloud is the subject of lot C. . See Annex II – technical specifications, point 5.2.3: The current numbering plan of each Agency shall be maintained as a mandatory requirement. 5.1.2. Maintenance of the PABXs and terminal devices . This concept includes the necessary infrastructure required to provide the services defined in lot B. . This is out of scope. . The tenderers have to build their offer based on the technical data provided in the annexes II. The contractor will request any technical information to any agency once the framework contract will be signed. . The tenderers have to build their offer based on the technical data provided in the annexes II. The contractor will request any technical information to any agency once the framework contract will be signed. . The contractor can propose any alternative solution in case a manufacturer declares the equipment out of support.