Call for tenders' details

Title:
Telephony Communications Services
Contracting authority:
European Union Intellectual Property Office (EUIPO)
TED publication date:
02/06/2018
Time limit for receipt of tenders:
17/07/2018
Status:
Closed
Status
26/06/2018
28/06/2018
English (en)
Question details
About the provision of the service.
#1 EUIPO required 3 different types of collaboration from level 1 to level 3, however we couldn’t find any detail about which features and capabilities are required for each level. Could EUIPO please clarify the difference among them? Also, we couldn’t find any way to provide a price of them on the sheet where the final price needs to be presented. #2 There is a requirement for “Voice and video conferencing gateway with users or organizations using other conferencing tools”, Could EUIPO please provide more detailed requirements? #3 On 6.2.3 “Computer and communications security requirements”, EUIPO are requesting security measures like “session border controllers” and “end to end encryption”. It would be nice to have more details for these features otherwise I will reply using some assumptions. #4 On 6.2.5 “Public telephony service requirement”, EUIPO is asking for PSTN provisioning however EUIPO are not specifying if the PSTN connectivity need to Cloud or On-prem.
28/06/2018
1. EUIPO requests the tenderers to propose in their Technical Plan how they will structure their service offer (which functionalities at which level). The prices of such service offer is not requested in the financial proposal. 2. The voice and video conferencing service must be able to operate with (interconnect) voice and video conferencing systems based on different technological solutions. 3. EUIPO requests the tenderers to propose in their Technical Plan how they will comply with the requirements as described under 6.2.3. 4. EUIPO requests the tenderers to propose in their Technical Plan a solution (or solutions) to comply with the requirements as described under 6.2.5.