Call for tenders' details
Status
Submission date
08/11/2018
Answer date
12/11/2018
Language
Status
Answered
Question details
Subject
Access to the Knowledge Database and to the Workflow Management System
Question
a. How many users will need to have access to those systems on Commission’s behalf? b. Please, confirm our understanding that the access will be given for informational purposes only.
Answer
12/11/2018
A: See reply to question #37 B: Regular monitoring of the helpdesk's activities will be ensured by the Commission for quality control and overall management purposes. This can include visits to the Contractor's premises or database checks as well as test enquiries. The Contractor must offer the Commission (or other actors on its behalf) unlimited access to the Contractor's Workflow / Management system and the knowledge database, to allow checks at any time on the quantity and registration of requests, and on the quality and classification of the replies provided by the Contractor.