Call for tenders' details
Status
Submission date
12/04/2019
Answer date
25/04/2019
Language
Status
Answered
Question details
Subject
Accomplishment of DP-3 Service Quality Indicator
Question
In accordance with article II.4.9 or any other need for replacement to ensure service continuity, a replacement must be available at least 10 working days before the effective termination date of the leaving contractor’s personnel. In case of a voluntary leave and depending of the applicable law in some European Countries, the shortest notice to inform the employer might be 15 or less calendar days. Should this be the case, DP-3 indicator (replacement 10 working days before the effective leave date) would never be accomplished and, therefore, the related penalty would always be applicable. Could you, please, confirm, if our understanding is correct?
Answer
25/04/2019
Please, see the procedure for the reduction in price in Article II.16.2 of the draft framework contract.