Call for tenders' details

Title:
Multiple Framework Contract in Cascade for Software Development and it Services
Contracting authority:
European Fisheries Control Agency (EFCA)
TED publication date:
05/04/2019
Time limit for receipt of tenders:
13/05/2019
Status:
Closed
Status
12/04/2019
24/04/2019
English (en)
Answered
Question details
DP-2 Service Quality Indicator
This question relates to Service Quality Indicator DP-2 (Ratio of satisfactorily performed specific contracts). Annex 3 of the FWC includes the Specific Contract evaluation form used to score the overall performance of the Specific Contract in order to measure DP-2 indicator. In our understanding, points 2, 3 and 4 (Project Management, Quality Management, Reporting and communication) of the questionnaire, from which DP-2 is obtained, cannot be evaluated based on quantitative data, but on the perceived satisfaction level of the Agency. Please confirm if our understanding is correct.
24/04/2019
Quality indicator DP-2 is obtained by both quantitative and qualitative data following each specific contract evaluation as described in Annex M (SLA).