Call for tenders' details

Title:
Multiple Framework Contract in Cascade for Software Development and it Services
Contracting authority:
European Fisheries Control Agency (EFCA)
TED publication date:
05/04/2019
Time limit for receipt of tenders:
13/05/2019
Status:
Closed
Status
12/04/2019
24/04/2019
English (en)
Answered
Question details
Contract Manager role
The Technical Specifications, page 13, specify that the contractor should nominate a Contract Manager for each Specific Contract, summarizing the related responsibilities. According to these description, we understand that the Contract Manager responsibilities are fairly similar to the Service Manager profile duties (Annex H). Could you please clarify the differences between both roles?
24/04/2019
The service manager in annex I is a role as described in ITIL and not about managing the Framework contract or Specific contracts.