Call for tenders' details
Status
Submission date
09/05/2019
Answer date
10/05/2019
Language
Status
Answered
Question details
Subject
Lot 1 - Equipment
Question
Can you please confirm whether all the current equipment is covered under maintenance/break fix contracts or do we need to factor in an assumption on the amount of maintenance we will have to provide?
Answer
10/05/2019
Annex Lot I-F (see
Annex Lot I-F List of SLAs ) lists the current SLAs that the Contractor must take over as described in the Lot I Tender Specifications, point 2.4.3.2. Service Level Agreements. For the rest of the equipment it is up to the Tenderer to provide adequate means for maintenance and support as described in the Lot I Tender Specifications, point 2.4.3. Installation and maintenance.