EU solidarity with Ukraine

Call for tenders' details

Title:
Cleaning, Waste Management and other Related Services
Contracting authority:
European Medicines Agency (EMA)
TED publication date:
18/07/2019
Time limit for receipt of tenders:
03/09/2019
Status:
Closed
Status
05/08/2019
07/08/2019
English (en)
Question details
Annex XVI Draft SLA
Operational compliance & risk - KPI contract Can you please confirm that the penalty does not apply in the following situation: a credit note will be made for any hours not provided AND the agreed quality is met.
07/08/2019
Penalties shall be applied in line with the output measure “all contracted hours provided during the period” according to the KPI “contract” listed in the SLA.