Call for tenders' details
Effort estimation for incident and problem management
EN-Annex B.02 Tender Specifications, p. 8-10, Section 18.104.22.168 Incident and Problem management Question: In order to be able to accurately estimate the effort required for the incident and problem management of the system, we kindly ask you to provide us with: • A history of the incidents that occurred after the system went live. • The number of incidents that are open right now. Please provide the descriptions of these incidents.
EUCISE2020 has developed a pre-operational network connecting ten national nodes, and eighteen national legacy systems exchanging unclassified maritime information for six months (pre-validation). From the technical point of view this exercise demonstrated the feasibility of the solution designed, however from the operational point of view this cannot be used to estimate the effort required for the incident and problem management of the system.