Call for tenders' details
Status
Submission date
25/09/2019
Answer date
27/09/2019
Language
Status
Answered
Question details
Subject
Level-0 Resources
Question
EN-Annex B.02 Tender Specifications “REQ_18 The same person cannot be allocated to two different levels of support.” Question: Could we use resources from other levels to man the team for Level-0 support?
Answer
27/09/2019
The level 0 is the web site. As stated in the "Technical and Operational support" document (see appendices), "this entry level includes all the documentation and software tools available to the stakeholders through the EMSA’s web site and the collaborative site. The stakeholders will use these resources to perform the maintenance, development and operational activities". Level 0 support provides on-line resources to the stakeholders therefore it does not require persons to be allocated by the contractor. Nevertheless, as clarified in the question and answer "Access to CISE documentation", it is important to mention that the contractor is in charge to draft, maintain and/or update the project documentation, and for this purpose the contractor can put in charge persons allocated to the other level of support.