Call for tenders' details
Status
Submission date
11/10/2019
Answer date
14/10/2019
Language
Status
Answered
Question details
Subject
Point 4.2.2 of technical specifications and SLE annex - point 4.1
Question
You mention that "KPI-1: Failure to provide a suitable proposal activates the payment of a compensation amounting to 10 LDU for each not suitable proposal. This indicator applies for requests in Time and Means and Proximity Time and Means or Quoted Time & Means or Proximity Quoted Time and Means". Can you please confirm that KPI-1 applies only if we reply to your request positively with a proposal and DOES NOT concern the case where we do not reply to your request?
Answer
14/10/2019
KPI-1 applies also where there is no answer to the request. The different cases of failure to make a suitable proposal are listed in 4.1. Ordering process of the Service Level Agreement. The first case is "The contractor does not answer in the deadline (20 working days)"