Call for tenders' details

Title:
ISDLS2 — External Service Provision for Development, Maintenance and Consultancy...
Contracting authority:
European External Action Service (EEAS)
TED publication date:
19/09/2019
Time limit for receipt of tenders:
04/11/2019
Status:
Closed
Status
11/10/2019
14/10/2019
English (en)
Question details
Point 4.2.2 of technical specifications and SLE annex - point 4.1
You mention that "KPI-1: Failure to provide a suitable proposal activates the payment of a compensation amounting to 10 LDU for each not suitable proposal. This indicator applies for requests in Time and Means and Proximity Time and Means or Quoted Time & Means or Proximity Quoted Time and Means". Can you please confirm that KPI-1 applies only if we reply to your request positively with a proposal and DOES NOT concern the case where we do not reply to your request?
14/10/2019
KPI-1 applies also where there is no answer to the request. The different cases of failure to make a suitable proposal are listed in 4.1. Ordering process of the Service Level Agreement. The first case is "The contractor does not answer in the deadline (20 working days)"