Call for tenders' details

Title:
End-User Support Services – Service Mode (EUSS-SM)
Contracting authority:
European Commission, DG Informatics (DIGIT)
TED publication date:
07/11/2019
Time limit for receipt of tenders:
05/02/2020
Status:
Closed
Status
27/01/2020
30/01/2020
English (en)
Question details
Pricing
Regarding "II-8.1 EUSS Financial Model - Lot 1" folder "contract input", rows "10-11, 16-17 and 22-23", when does the off-site rate for desktop/on-site or proximity interactions apply? Please note that these services cannot really provided remotely.
30/01/2020
Please refer to answer to Question 45 and 76.