Call for tenders' details

Title:
Framework Contract for the Development of ICT Software Solution for EBCG Team Me...
Contracting authority:
European Border and Coast Guard Agency (Frontex)
TED publication date:
14/02/2020
Time limit for receipt of tenders:
04/11/2020
Status:
Closed
Status
27/02/2020
03/03/2020
English (en)
Question details
5.3.3.2. Company experience
According to " Successful implementation of these projects must be evidenced by reference letters issued and signed by the clients confirming as a minimum the timely delivery and good quality of the services provided" please confirm if signed final acceptance protocol will be accepted if we don't have official reference letter?
03/03/2020
No, as the acceptance protocols often does not provide the information about the “successful implementation of the projects, timely delivery and good quality of the services provided”, therefore the reference letter must be provided. The final acceptance protocol may be added as the supporting document to the reference letter.