EU solidarity with Ukraine

Call for tenders' details

Tenderers are requested to note that the closing date for submission of tenders has been extended to 03/07/2020 at 12:00 and the opening of tenders will now take place on 06/07/2020 at 14:00.
Title:
Provision of External Service Providers for IT Software Development, Implementat...
Contracting authority:
European Medicines Agency (EMA)
TED publication date:
07/05/2020
Time limit for receipt of tenders:
03/07/2020
Status:
Closed
Status
13/06/2020
16/06/2020
English (en)
Question details
Annex - 6
What are the service requirements of CTIS? a. Support window(24*7,16*5. on desk or on-call ?). b. SLA levels (response/resolution times and adherence %)
16/06/2020
Tenderer to please refer to: Annex 4b-Draft framework contract- Service level agreement for further information.