EU solidarity with Ukraine

Call for tenders' details

Title:
Framework Contract for the Provision of Mobile Telephony Services
Contracting authority:
European Border and Coast Guard Agency (Frontex)
TED publication date:
28/01/2021
Time limit for receipt of tenders:
16/03/2021
Status:
Closed
Status
16/02/2021
22/02/2021
English (en)
Question details
Frontex/OP/748/2020/SB Q13
The contractor requests confirmation that the contractor’s obligation to provide professional helpdesk for troubleshooting and comprehensive solutions to technical issues and incidents identified in the context of the provision of mobile telephony services for Frontex, covers support for telecommunication services provided by the contractor and doesn’t apply to devices purchased by Frontex under separate agreements and supported under clauses of these agreements.
22/02/2021
The contractor is not required to provide support in relation to devices purchased by Frontex under separate agreements and supported under clauses of these agreements. However, sometimes resolving a service-related incident requires the knowledge of the functioning of the device on which service are exercised.